FAQs

Shipping & Returns

What are the shipping cut-offs for the holiday season?

All orders placed before December 17 with standard shipping will arrive by December 24. If you miss this cut-off, you will be able to pay for expedited shipping until December 20 to receive your package by December 24.

Where do you ship to?

We currently offering shipping to all countries worldwide!

What currency are your prices in?

As most of our business operations is situated in the US, the primary currency you will see throughout our site is USD.

How long are your processing times?

We work as quick as possible to get your package shipped out to you! However, with a high volume of orders we do take about 1-2 business days to pack up and ship out your order.

How long are your shipping times?

Given the sudden increase in demand for our Breathe Better ™ products and its impact on our production times, expected processing times are now between 2-3 weeks plus shipping times to your chosen destination.

Is there an expedited shipping available?

We are currently offering shipping with an expected shipping time of 7-12 days due to the recent increase in demand for our products. We are currently unable to offer expedited shipping, but we work to get your packages to you as quickly as possible!

What is your holiday return policy?

We've extended our regular return and exchange policy to offer you a bit extra wiggle room for any gifts you may not be in love with. Any items purchased between November 25th and December 24th are eligible to be exchanged for 60 days.

What is your price adjustment policy?

If you have purchased an item within 30 days of a sale, we would be happy to offer you a price adjustment during the sale period. The reimbursement will be applied back onto your original form of payment. Price adjustments are not valid for discontinued items. Price Adjustments exclude purchases made with Store Credit or Refer a Friend Credit.

Humidifiers & Diffusers

Product Warranty

All Auvara humidifiers & diffusers come with a 1-year warranty.

Is the plastic in the diffuser bottle BPA free?

Absolutely! The plastic reservoir of each Auvara Diffuser is made from high quality, BPA free plastic.

Are Auvara diffusers ultrasonic?

Absolutely! Each Auvara Humidifier & Diffuser is ultrasonic, meaning that they emit no heat, and use advanced ultrasonic technology that emits a frequency of 2.5mhz. Because of this the plastic, water, and oils are not heated while diffusing and the plastic has no interaction with the essential oils.

Does the Auvara Diffuser need to be plugged in?

Both the Auvara Diffuser & Humidifier definitely needs to be plugged in to be in use.